A Homeowner Account is a view that allows homeowners to control, customize and take full advantage of the XLINK device features. The homeowner is the primary user for the XLINK device for their well system. This view is not for the service provider or contractor. Homeowners will be able to add up to 8 devices to their account including other household member accounts or contractor accounts.

• Add up to 8 controls
• Full access to controls and features
• Ability to add household members and contractor
• Intended for the user accounts associated with the household directly

A Contractor Account is a view specifically designed for professional contractors (well drillers, plumbers etc.) to remotely access and troubleshoot XLINK devices for their respective homeowners. Contractor accounts look very similar to homeowner account views, however the contractor cannot setup/own XLINK devices and only have permissions to the device granted by the homeowner.

There are three levels of permissions given to the contractor:

• Diagnostics
• Diagnostics & alerts
• Diagnostics & alerts & adjust settings

In addition, contractors can leave notes, view control locations, and contact the XLINK Tech Service line if help is needed.

Comparison of Homeowner and Contractor Account 

Follow the prompts in the videos below.

Connect to a new control on Android

Connect to a new control iOS

(If the replacement tank is the same volume as the one prior, skip to Step 2.)

Step 1: Navigate the application to the Tank/Motor Settings under the setting tab. Update the PRV, pump HP, and well pressure tank volume.

Step 2: Navigate the mobile application to Maintenance Mode. Follow the on-screen prompts to perform a maintenance mode cycle to commission your XLINK to the new tank.

(If the replacement pump is the same HP rating as the one prior, skip to Step 2.)

Step 1: Navigate the application to the Tank/Motor Settings under the setting tab. Update the PRV, pump HP, and well pressure tank volume.

Step 2: Navigate the mobile application to Maintenance Mode. Follow the on-screen prompts to perform a maintenance mode cycle to commission your XLINK to the new tank.

Step 1:  On the controls page, select the “+” icon to add another control to your account.

Step 2:  Follow the prompts in the videos below.

Connect to a new control on Android

Connect to a new control iOS

Select the next largest size listed in the tank volume dropdown.

The XLINK control can operate pumps rated for up to 2HP.

• Yes. The XLINK control housing is rated for NEMA 3A for outdoor use.
• WARNING: Suitable outdoor conduit connections must be used for these applications.

• The XLINK control can connect to Wi-Fi unobstructed out to 300 feet.

• A simple connectivity test for your application is to use your phone, if your phone can connect to Wi-Fi from the install location, the XLINK control will be able to as well.

• On the controls page, swipe left on the control you wish to delete. When a prompt arrives, select “Yes.”

                                     

  WARNING: Once the control has been removed, it cannot be re-connected.

The password field is case sensitive. Please make sure you are using the correct case for each letter.  However, usernames/email addresses are not case sensitive.

 Click on the Forgot Password link in the bottom left corner of the XLINK login screen. Enter your registered email address and click reset password. You will receive an email to the registered email address with the password reset link. Click the link and reset the password. You will now be able to login to your XLINK account with your new password.